Basser Seminar Series

Research in people-intensive and information-intensive systems at IBM Almaden Research Center

Dr Cheryl Kieliszewski
IBM Almaden Research Center

Monday 30 July 2007, 3-4 pm ** Note different day and time

School of IT Building, Boardroom (Room 124), Level 1 ** Note different venue

Abstract

Focusing research efforts on its Global Services business, IBM Almaden Services Research Laboratory has the opportunity to address large-scale, people-intensive and information-intensive service system issues. This research is devoted to understanding these problems from the perspectives of people, practices, communication, and technology in order to provide new opportunities to generate revenue, save money, and improve workers' lives.

In addition, through these opportunities the area of service research and service science research is emerging. Cheryl Kieliszewski will provide an example of one such research project and talk about what these opportunities might mean to students and faculty.

Speaker's biography

Dr. Cheryl Kieliszewski has been with IBM since November 2000, having most recently joined Services Research at the IBM Almaden Research Center in 2005, previously having worked in the IBM Systems and Technology Group. She is currently a Research Staff Member with a focus in understanding the impact of work practices on technological and organizational design to inform the for human-system relationship definition within service systems.

Cheryl has over 10 years of research and applied human factors engineering experience investigating human behavior and expectations and the implication of these on technology design and implementation. She received her Ph.D. from Virginia Tech in Industrial and Systems Engineering with an emphasis in Human Factors Engineering.