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ORGANIZER:MAILTO:j.spongberg@usyd.edu.au
DTSTART:20091106T050000Z
DTEND:20091106T060000Z
LOCATION:The University of Sydney\, School of IT Building\, Lecture Theatre
  (Room 123)\, Level 1
TRANSP:OPAQUE
SEQUENCE:0
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 00000124E8B4ADE0AE04E84D4E105A0952E45
DTSTAMP:20091103T232631Z
DESCRIPTION:Basser Seminar Series\, School of Information Technologies\,
  USYD:\n\nService Science: Conceptual Foundations\, Emerging
  Directions\n\nSpeaker:	Joseph G. Davis\n				School of Information
  Technologies\, The University of Sydney\n\nTime:		Friday 6 November
  2009\, 4:00-5:00pm\n		Refreshments will be available from
  3:30pm\n\nLocation: 	The University of Sydney\, School of IT Building\,
  Lecture Theatre (Room 123)\, Level 1\n\nABSTRACT\nWith the service sector
  accounting for over 70% of the economic activity and nearly 80% of
  employment in most of the developed economies including Australia's\,
  service systems have become the focus of considerable research. These are
  in essence socio-technical systems in which information technology plays
  a central role. I will present the foundations and emerging developments
  in the inter-disciplinary field of 'service science' which is concerned
  with the design\, value co-creation (between the service providers and
  customers)\, delivery\, and evolution of service systems. The
  multi-dimensional concept of value in service systems as they relate to
  metrics will be discussed. Ongoing research in the Knowledge Discovery
  and Management Research Group on service level agreements (SLAs) and
  performance modelling of complex service systems will be
  presented.\n\nSPEAKER’S BIOGRAPHY\nA/Prof. Joseph Davis is the Director
  of the Knowledge Discovery and Management Research Group at the School of
  Information Technologies.\n\nHis primary research interests are in the
  areas of knowledge management including ontologies\, information
  technology-centric service systems\, and data mining.  He earned his PhD
  at the University of Pittsburgh and has served in the Information Systems
  departments at Indiana University Bloomington\, the University of
  Auckland\, University of Wollongong and held visiting appointments at
  Carnegie Mellon University\, Pittsburgh.\n\nHis research has been
  supported by grants from the Australian Research Council\, IBM Research
  Labs\, and Carnegie Bosch Institute. He is a senior member of ACM and a
  charter member of the Association for Information Systems.\n\n\nLOCATION
  DETAILS:\nThe School of Information Technologies is located in the new
  School of IT Building (J12)\, 1 Cleveland Street at the eastern end of
  the Darlington campus of the University of Sydney.\nMaps are available
  here (see coordinates L25/L26):\n
 	http://db.auth.usyd.edu.au/directories/map/largemap00a.html
  <https://www.mcws.usyd.edu.au/exchweb/bin/redir.asp?URL=http://db.auth.usy
 d.edu.au/directories/map/largemap00a.html> \n\n
SUMMARY:Basser Seminar Series
PRIORITY:5
X-MICROSOFT-CDO-IMPORTANCE:1
CLASS:PUBLIC
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