Basser Seminar Series

Advances in Digital Business Service Ecosystems

Speaker: Associate Professor Youakim Badr
French National Institute for Applied Sciences (INSA)

Time: Friday 7 May 2010, 4:00-5:00pm
Refreshments will be available from 3:30pm

Location: The University of Sydney, School of IT Building, Lecture Theatre (Room 123), Level 1

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Abstract

Services - not goods - are considered the fundamental sources of competitiveness and the core of productivity in the 21st century. A shift has occurred: goods, tangible resources and transactions have been replaced by an emphasis on service, intangible resources, and relationships. Although the service sector accounts for more than 70% of total value added in OECD countries, services would benefit from a theoretical background and robust research related to service quality, customer satisfaction, service delivery and value co-production. Due to the socio-technical-organisational nature of services and their characteristics, service systems are highly complex to study and design. This leads to a poor understanding as to how key decisions in fields such as social sciences, mathematics, engineering and economics will impact the service system to be innovative and value creating. Information and communication technologies (ICT) have led to the development of various delivery channels to provide e-services to customers and, consequently, the emergence of digital ecosystems of e-services.

In this talk, I shed light on the challenges in dealing with the multidisciplinary nature of services and identify the need for fundamental research in these disciplines together with the transfer of results to a robust engineering field. In addition, I briefly present current research that seeks to confront the challenges of studying:

  1. The Evolution of Digital Service Ecosystems
  2. Designing Service Systems
  3. Versioning of e-service Systems, and
  4. Knowledge-Driven Interactions

This research aims to improve service computing with a focus on digital ecosystems and surveys tools and methodologies supported by recent advances in cloud and grid computing.

This research work aims to foster the service computing with a focus on digital ecosystems and examine tools and methodologies developed by recent advances in cloud and grid computing to deliver innovative e-services.

Speaker's biography

Youakim Badr received a Doctorate in Information Systems from the French National Institute for Applied Sciences in Lyon (INSA of Lyon). He joined the faculty of the INSA of Lyon as Associate Professor of Computer Science in 2003. Through his research he has acquired skills in fields such as Interoperability, Modeling, System Architectures and Networking, and their application to various domains such as Business Processes, Supply Chains, Productions Systems, Virtual Enterprises and e-commerce. His current academic research interests include systems in both the service sector and ICT. In particular, he studies the ecosystem of services and the multidisciplinary modeling approach to design services through the integration of ICT, strategy and processes. He coordinates the Service-Oriented Enterprise research team which combines industrial and computer engineering approaches. Dr. Badr is vigorously involved in a series of international conferences and also serves as a reviewer for various conferences and journals.